Terms and Conditions

When you accept the following purchase conditions, you are accepting the mode of purchase, shipping and warranty offered for the product:

1. Scope of application and borrower

The General Contracting Conditions are applicable to sales contracts concluded electronically, through the website www.latinajadelgourmet.com, between Gourtidel SL and the consumers and users who wish to purchase the products displayed therein.

The applicable laws will be Spanish. And the territories where the services of the website in question will be provided will be mainland Spain and the Balearic Islands.

2. Completion of the contract

Considering what is described by the Civil Code, the contract will be understood as perfected from the moment Gourtidel S.L. be aware of the acceptance of the offer by the customer.

3. Language

The language proposed to perfect the contract is Spanish.

4. Acceptance of the General Purchase Conditions

Before proceeding with the completion of the contract, the client must read the General Purchase Conditions and accept them by checking the corresponding box during the order process.

5. Storage / Data Protection

The personal data that you provide us, as well as those generated during the use of our services, will be incorporated into a file under the responsibility of Gourtidel S.L. in order to provide you with the requested information, manage the contracted products or services such as their transport by third parties, etc. And keep you informed about products, provided that you have given your prior consent to the effect, services or news, related to the information security sector, that may be of interest to you. You authorize Gourtidel S.L. so that you receive a confirmation of receipt and reading of the communications sent by email.

In any case, you are guaranteed the possibility of exercising your rights of access, rectification, cancellation and opposition to the processing of your data, by sending a written communication to the indicated address or to the email address info@latinajadelgourmet.com

6. Price

The prices of our products contain the VAT applicable according to current legislation. The prices mentioned on our website, including other items, are in euros. Shipping costs have not been included in the prices listed on our website. The other additional expenses that may arise will be assumed by the buyer, who will be informed of all the amounts and the resulting final price before the completion of the contract.

7. Availability and substitutions of products

Gourtidel SL intends to guarantee the availability of all the products that are advertised through www.latinajadelgourmet.com. However, in the event that any requested product is not available or if it has been sold out, the customer will be informed by email as soon as possible.

If the product is not available, and the consumer having been informed of it, Gourtidel SL may supply a product of similar characteristics without price increase, in which case, the consumer may accept or reject it, exercising their right of withdrawal and termination of the contract. In case of rejection by the customer of the replacement products, the refund will be previously paid and will be made in the same means of payment that was used for the purchase. In the event that a product with similar characteristics could not be offered to the customer, the order will be considered canceled by Gourtidel sl and the amount of the order will be fully refunded to the customer.

8. Delivery

Shipping costs are invoiced according to the prices indicated on the website. The exact amount of shipping costs is indicated in the order process.

The item will be delivered to the address indicated by the customer at the time of purchase. The dispatch of the order will be from the day following its receipt and payment agreement, excluding weekends and holidays. The delivery time is 1 to 3 business days in peninsula Spain. If delivery is to be made in the Balearic Islands, the minimum delivery time is 3 business days. And if the shipment is to Europe, the delivery time varies between 3 and 6 business days, approximately, depending on the destination country.

Depending on the items included in your order, they may be delivered more than once. The reason is because there are products in the catalog that travel directly from the producer to the specified shipping address. Therefore, the origin may be different for the articles of the same order and therefore the time of delivery.

Receipt and Responsibility for the Goods
The customer must check that the goods received correspond to the order placed.

It is recommended that you open the box in front of the carrier and check the order to ensure that it is the order you requested, as well as verifying that it is in perfect condition. If this is not possible, and the recipient observes possible damage to the packaging or box, they MUST include a note on the carrier’s delivery note or receipt, indicating that it is being collected “without checking the goods,” specifying the visible damage to the box.

Latinajadelgourmet.com is not responsible for the condition of the goods, nor, obviously, for their handling, after the moment of delivery by the carrier.

Procedure in case of damage during transport

If any product arrives damaged due to transport, and provided that the requirements for noting reservations on the carrier’s delivery note in case of visible damage have been met, please contact us by sending an email to info@latinajadelgourmet.com explaining what happened and attaching a photo of the damaged product. We will send you a new one or refund the corresponding amount as soon as we receive the defective product. Latinajadelgourmet.com will bear the transport costs, taking into account the reasons stated above.

This will not apply if the products have been damaged because the recipient was not available to receive the package and it had to be taken to the warehouse.

If any of the products do not correspond to your purchase made through our website, we will send you the correct products or refund the amount as soon as we receive the product that was mistakenly sent. Latinajadelgourmet.com will cover any additional shipping costs that may be incurred.

If you are not satisfied with your purchase, you can contact us at info@latinajadelgourmet.com within a maximum of 14 calendar days from receipt of the order, clearly indicating the problem. We will contact you as soon as possible to find a satisfactory solution.

9. Payment

We provide you with the following payment methods to pay for your orders on our website:

• Bank card
• Bank transfer in advance
• Paypal (Cost 2.9% of the total order + 0.35 eur, plus VAT)
• Cash on delivery (Cost 3%, with a minimum of 2 euros and a maximum of 50 euros, of the total amount of the order, plus VAT)

Please be aware that the merchandise will be delivered as soon as the payment amount has been received. We advise you to make the payment by bank card, so that you receive the product in the shortest possible time.

For payments by bank transfer, the order request remains valid and the products reserved up to three working days after the order is requested. After this period, and if we have not received the transfer, the order will be cancelled and the products in the order will no longer be reserved.

10. Order cancellation

The customer may cancel their order by communicating it in writing to our address info@latinajadelgourmet.com within 12 hours after the order is made, and provided that it has not already been sent to its destination.

11. Information regarding the right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us (to the attention of Gourtidel SL, calle Sis de desembre, 36, 2 º 2ª 08410 Vilanova del Vallés (Barcelona) Tel: +34 623143243 / email: info@latinajadelgourmet.com) your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, or email). You can use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make the refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold the reimbursement until the goods have been received and a review of their condition has been made.

You must return or deliver the goods directly to Gourtidel SL, calle Sis de desembre, 36, 2º 2ª 08410 Vilanova del Vallés (Barcelona), without any undue delay and, in any case, no later than within 14 calendar days to from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods. To proceed with the return of a product it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used.

Returns must be sent together with the copy of the delivery note that accompanies the shipment.

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Model withdrawal form (in parentheses write what is appropriate)

For the attention of Gourtidel S.L., Sis de desembre street, 36, 2º 2ª 08410 Vilanova del Vallés (Barcelona)

Email info@latinajadelgourmet.com / Tel. +34 623 143 243

I hereby inform you that I withdraw from our contract of sale of the following good / service: (name of the product / service), ordered or contracted on (date of purchase) and with order number (order number)

(Name of the consumer and user or consumers and users)

(Address of the consumer and user or consumers and users)

(Signature of the consumer and user or consumers and users (only if this form is submitted on paper))

(Date)

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Law

Art. 97.1.i) LGDCU

The right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

b) The supply of goods that can deteriorate or expire quickly.

c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Law

Art. 97.1.l) LGDCU, 103 LGDCU

12. Claims

Our customer service is at your disposal for any claim you wish to make. You can access it through the email address info@latinajadelgourmet.com or by ordinary mail to the following email address:

Gourtidel S.L. Calle Sis de desembre, 36, 2º 2ª 08410 Vilanova del Vallés (Barcelona).