Shipping costs correspond to transport costs and are determined by the weight of the products. Based on this, an amount is charged that is detailed when placing the order. This amount appears both in the cart detail and on the checkout page. You can always check before making the payment. You can check them by clicking on shipping costs. Based on the current promotion on the website, for purchase amounts greater than 70 euros, shipping costs will not be charged (valid in Peninsula Spain).
Delivery will be made within 2 business days on a regular basis, depending on when the order is formalized and therefore the merchandise is shipped. In the case of the Balearic Islands, delivery will take place normally between 3 and 5 business days from the dispatch of the merchandise.
It is totally safe. We have "https", the secure transfer protocol, which creates a secure encryption of the information that is sent between the website and the server, making it inaccessible to external agents. On the other hand, the server where our database is hosted has strong anti-hacking security measures. In addition, when making the payment you can choose between paying with a bank card through the Redsys payment gateway, which is the most common among banking entities, or through your PayPal account.
If the payment is made by bank transfer, once the payment is reflected in our account, we will send you a notification via email that your order is being processed. In payment methods such as bank card or PayPal, your order is already notified as being processed. Subsequently, at the time the order is dispatched, another notification is sent via email informing you that your order has been completed and that only delivery to the address agreed by you would remain. It is from this moment that you will receive information via email and / or sms from the transport agency for the time of delivery.
As soon as the order is "completed", the customer has the invoice of his order ready to download in a PDF document in his customer account. Specifically in the "orders" section of your customer account. In case of any incident in the download you can always request it at the email address: email@example.com
Privacy and Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that guarantee basic functionalities and security features of the website. These cookies do not store any personal information.